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Terms and conditions
Last updated: 7/08/2026
These terms apply to all bookings and production services provided by ROLLN MEDIA PTY LTD (ABN 46 676 127 692), trading as Rolln Media, referred to below as Rolln, we or us. By making a booking or accepting a quote you agree to these terms.
1. Our services
We provide studio hire, podcast and video recording, post-production editing, social content production, and ongoing producer and retainer services from our studios at 2.02/17-19 Yarra Street, Abbotsford, Victoria.
The specific services included in your engagement are those set out in your booking confirmation or written quote. Where there is any inconsistency between a written quote and these terms, the quote applies to the extent of the inconsistency.
2. Bookings and payment
All prices displayed on our website are in Australian dollars and include GST.
Studio hire bookings made online are confirmed once payment has been received. Production engagements and retainers are confirmed once you accept our written quote in writing.
For production engagements, we invoice 50% on acceptance and the balance on delivery, unless your quote says otherwise. Invoices are payable within 5 days of Invoice issue. We may pause work on an engagement where an invoice is more than 7 days overdue.
Season rates apply to bookings of 10 or more episodes and are set out in the applicable quote. Where a season rate has been applied and the number of episodes actually recorded falls below the threshold, we may re-invoice the difference at our standard per-episode rate.
3. Session times and overruns
Studio sessions run for the duration booked, starting at the scheduled time. Setup and pack-down occur within the booked period unless your quote provides otherwise.
Arriving late does not extend the session. Where a session runs beyond the booked duration and the studio is available, additional time is charged in 1 hour increments at $125 per increment. Where the studio is not available, the session ends at the booked finish time.
4. Cancellations and rescheduling
Studio time is a fixed resource and crew are rostered in advance, so cancellation terms apply as follows.
Studio hire: cancel or reschedule more than 72 hours before your session and we will reschedule at no charge or refund in full. Within 72 hours, 50% of the fee is payable. Within 24 hours or on non-attendance, the full fee is payable.
Production engagements and retainers: where work has commenced, we will invoice for work completed to the date of cancellation.
Retainers: either party may end a retainer by giving 30 days written notice. Fees for the notice period remain payable.
If we need to cancel or reschedule for reasons within our control, we will offer you the next available equivalent session or a full refund of amounts paid for that session, at your election.
5. Your content and our licence to use it
You own your content. Nothing in these terms transfers ownership of your recordings, your brand, your format or your intellectual property to us.
On full payment, we grant you an unrestricted licence to use the recordings and edited deliverables we produce for you, for any purpose, without further payment to us.
You grant us a non-exclusive, royalty-free licence to use excerpts of your session, including behind-the-scenes footage, stills of the studio during your session, and short extracts of the finished work, for the purpose of promoting Rolln. This includes our website, social channels, showreels, pitch materials and paid advertising.
You may withdraw this licence for future use by telling us in writing at info@rolln.com.au, and we will stop using the material within 30 days, though we are not required to remove material already published in third-party paid placements until those placements end.
We retain ownership of our own materials, including our project files, set designs, templates, presets, LUTs and workflows. Nothing in these terms gives you a licence to those underlying materials.
6. Guests and people appearing in recordings
You are responsible for everyone you bring into the studio.
Before your session, you must ensure that every guest and participant has agreed to be recorded, has agreed to your use of the recording, and has agreed to our promotional licence in clause 5. If a guest has not agreed to clause 5, tell us before the session starts so we can exclude them from any promotional use.
You are responsible for ensuring anyone under 18 attending a session is accompanied by a parent or guardian who has given that consent.
7. Editing, revisions and delivery
Where your engagement includes editing, we will deliver a first edit within 1 business days of your session, subject to receiving everything we need from you.
Your engagement includes 2 rounds of revisions. Revisions cover corrections and adjustments within the agreed scope. Changes to the agreed structure, length, format or creative direction after the first edit are a new scope and are quoted separately.
Delivery timeframes are estimates and depend on you providing assets, approvals and feedback promptly. Where feedback is outstanding for more than 2 days we may treat the current version as approved.
8. Files and storage
We deliver files digitally via email. You are responsible for downloading and storing your files.
We retain raw footage and project files for 30 days after final delivery, after which they may be deleted. If you need files retained beyond that period, ask us before the retention period ends and we will quote for archival storage. We are not a backup service and we do not guarantee recovery of deleted material.
9. Your obligations
You agree to:
- provide accurate information when booking
- attend at the scheduled time
- treat the studio, equipment and set with reasonable care
- follow reasonable directions from our producers and crew regarding safety and equipment
- not bring prohibited items into the premises, including illegal substances and weapons
- ensure your content complies with the law
You are responsible for the cost of repairing or replacing equipment or set elements damaged by you or your guests through misuse or negligence.
10. Content responsibility
You are solely responsible for what is said and shown in your recording, including where we have provided editing or production input. We do not review your content for legal risk and we give no advice about it.
You are responsible for ensuring your content does not defame anyone, infringe anyone's intellectual property, breach anyone's privacy or confidence, or otherwise break the law. This includes any music, footage, images or third-party material you ask us to include, and you must hold the necessary rights to that material before we use it.
We may decline to record, edit or publish material we reasonably consider unlawful, and we may end a session on that basis without refund.
11. Liability
[LAWYER: this clause requires review against the Australian Consumer Law. Statutory consumer guarantees cannot be excluded, restricted or modified, and a clause purporting to do so is void and may itself breach the ACL. Any limitation must be expressed as applying only to the extent permitted by law, and the remedy limitation must be one the ACL actually permits for the services in question. The unfair contract terms provisions also now carry civil penalties, so an over-broad limitation creates exposure rather than protection.]
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.
To the extent permitted by law, and other than in respect of rights and remedies that cannot be excluded:
- our total liability arising out of an engagement is limited to the amount you paid us for that engagement
- we are not liable for indirect or consequential loss, including loss of profits, loss of audience, loss of sponsorship or advertising revenue, or loss of data
- where we are liable for a failure in our services, our liability is limited to resupplying the services or paying the cost of having them resupplied, at our election
We are not liable for equipment failure, power interruption, third-party platform outages or other events outside our reasonable control, though where such an event prevents a session proceeding we will reschedule it at no additional charge.
12. Indemnity
[LAWYER: review scope. A broad indemnity in a standard form contract with a small business counterparty may be an unfair contract term. Consider narrowing to third-party claims arising from client content and guest consent, which is the actual risk being managed.]
You indemnify us against claims, losses and reasonable legal costs arising from your content, your use of third-party material, or your failure to obtain the consents required under clause 6.
13. Privacy
We handle personal information in accordance with our privacy policy. Booking and payment information is processed through third-party providers, and our privacy policy sets out how that information is handled.
14. Changes to these terms
We may update these terms. The version that applies to your engagement is the version published when your booking was confirmed or your quote accepted.
15. General
These terms are governed by the laws of Victoria, Australia, and both parties submit to the non-exclusive jurisdiction of the courts of that state.
If any part of these terms is found to be unenforceable, the rest continues to apply.
16. Contact
[LEGAL ENTITY NAME] (ABN 46 676 127 692) trading as ROLLN MEDIA PTY LTD 2.02/17-19 Yarra Street, Abbotsford, Victoria 3067 info@rolln.com.au